Terms & Conditions

Rights to Be Informed

Introduction

Under the General Data Protection Regulation (GDPR), you have the right to be informed about the collection and use of your data. This section outlines our data practices, ensuring transparency and helping you understand how and why we process your data.

Information We Collect

We may collect and process the following types of personal data:

  1. Personal Identification Information:

    • Name
    • Email address
    • Phone number
    • Postal address

  2. Account Information:

    • Username
    • Password
    • Account preferences

  3. Transaction Information:

    • Payment details
    • Order history

  4. Technical Data:

    • IP address
    • Browser type and version
    • Time zone setting
    • Operating system and platform

  5. Usage Data:

    • Information about how you use our website, products, and services

  6. Marketing and Communications Data:

    • Your preferences in receiving marketing from us and your communication preferences

How We Use Your Information

We use your personal data for the following purposes:

  1. To Provide and Improve Our Services:

    • Processing your orders and managing your account
    • Delivering products and services you request
    • Improving our website, products, and services based on your feedback

  2. To Communicate with You:

    • Sending you updates about your orders or account
    • Responding to your inquiries and providing customer support

  3. For Marketing Purposes:

    • Sending you promotional materials, newsletters, and special offers, if you have opted in to receive them

  4. To Ensure Security and Prevent Fraud:

    • Protecting our website and your information from unauthorized access, cyber-attacks, and other security threats

  5. To Comply with Legal Obligations:

    • Meeting our legal and regulatory requirements

Legal Basis for Processing

We process your personal data based on the following legal grounds:

  1. Consent:

    • When you have given clear consent for us to process your personal data for a specific purpose

  2. Contract:

    • When processing is necessary for the performance of a contract with you or to take steps at your request before entering into a contract

  3. Legal Obligation:

    • When processing is necessary for compliance with a legal obligation to which we are subject

  4. Legitimate Interests:

    • When processing is necessary for our legitimate interests or those of a third party, provided your rights and interests do not override those interests

Your Rights

Under GDPR, you have the following rights regarding your personal data:

  1. Right to Access:

    • You have the right to request access to your personal data and obtain information about how we process it.

  2. Right to Rectification:

    • You have the right to request correction of any inaccurate or incomplete personal data we hold about you.

  3. Right to Erasure:

    • You have the right to request the deletion of your personal data, subject to certain conditions.

  4. Right to Restrict Processing:

    • You have the right to request that we limit the processing of your personal data in certain circumstances.

  5. Right to Data Portability:

    • You have the right to receive your personal data in a structured, commonly used, and machine-readable format and to request the transfer of that data to another controller.

  6. Right to Object:

    • You have the right to object to the processing of your personal data for direct marketing purposes or on grounds relating to your particular situation.

  7. Right to Withdraw Consent:

    • If you have given consent to the processing of your personal data, you have the right to withdraw that consent at any time.

How to Exercise Your Rights

To exercise any of your rights, or if you have any questions or concerns about how we handle your personal data, please contact us at:

  • Email: support@misout.com
  • Postal Address: [Your Postal Address]
  • Phone Number: [Your Phone Number]

We will respond to your request within one month, as required by GDPR. In some cases, we may extend this period by two further months if the request is complex or we have received numerous requests. We will inform you of any such extension within one month of receiving your request.